1. About these Terms

Saffron Food Company, a sole proprietorship of Faizahmad Mubarak Mullani with its operating address at [Pune, Maharashtra, India], owns and operates the website saffrontea.in and the WhatsApp Business channel associated with the brand Saffron Masala Chai. In these Terms, the words "we", "us", and "our" refer to Saffron Food Company, and the words "you" and "your" refer to any person who visits the website, messages us on WhatsApp, or places an order.

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These Terms of Use govern your use of the website and the WhatsApp ordering channel, and form a binding legal contract between you and us. They are to be read together with our Privacy Policy and our Returns and Refund Policy. In the event of any conflict between these Terms and the other two documents, these Terms prevail except where the conflict relates specifically to personal data (in which case the Privacy Policy prevails) or to returns and refunds (in which case the Returns and Refund Policy prevails).

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2. Acceptance

By visiting the website, sending us a message on WhatsApp in response to a Buy or Order prompt on the site, or placing an order with us, you confirm that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please do not use the website or place an order.

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3. Eligibility

To use the website or place an order, you must:Be at least eighteen years of age.Be a resident of India with the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.Provide accurate identity, contact, and delivery information.Our current delivery service area is Pune, Maharashtra. We are unable to fulfil orders outside this area until further notice.

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4. No Account Model

We do not operate user accounts, logins, or password-protected portals on the website. All ordering interactions take place over WhatsApp and email. You do not need to register to place an order.

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5. The Product

Saffron Masala Chai is a sealed, packaged premium masala tea blend, manufactured and sold under our FSSAI licence.The product contains tea leaves and a blend of spices. It is manufactured in a facility that handles other spices and tea varieties. If you have any allergy or dietary restriction, please review the ingredient list on the pouch before consumption.Product photographs on the website are representative. Actual packaging, weight, and appearance may vary marginally and within the tolerances permitted under the Legal Metrology (Packaged Commodities) Rules, 2011.We reserve the right to modify the blend, packaging, weight, or pricing at any time, with such changes applying to orders placed after the change takes effect.

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6. Orders and Contract Formation

The display of products on the website is an invitation to treat, not an offer to sell. The contract for the sale of any product is formed in the following sequence:You click an Order CTA on the website, which opens WhatsApp with a pre-filled message. Sending that message constitutes your offer to purchase.We confirm acceptance of the offer on WhatsApp only after we have received and verified your payment in our bank account. Until that point, no contract exists.We reserve the right to decline any order at our discretion for any lawful reason, including, without limitation, suspected fraud, an address outside our service area, unavailability of stock, or an evident pricing or description error on the website.Where we decline an order after payment has been made, we will refund the amount in full to the same UPI account or bank account from which the payment was received, within five to seven business days.

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7. Pricing

All prices on the website are in Indian Rupees and are inclusive of applicable Goods and Services Tax, unless expressly stated otherwise.
Shipping charges, where applicable, will be communicated to you on WhatsApp before you make payment.
We may revise prices at any time. The price applicable to an order is the price we confirm at the time we accept the order under Section 6.
In the rare event of a manifest pricing error, we reserve the right to cancel the affected order even after payment has been made, and to issue a full refund. We will not be obliged to honour a price that is clearly mistaken.

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8. Payment

We currently accept payments only through the Unified Payments Interface (UPI). We do not accept cash on delivery, credit or debit cards, net banking, or wallet payments at this time.Payment is made by tapping the UPI deep link we send to you on WhatsApp, which opens your chosen UPI application with the payee details and order amount pre-filled. You complete the transaction within your UPI application. We do not collect or store your UPI ID, bank account details, or any payment credentials.A GST tax invoice will be issued to you on WhatsApp after payment is confirmed, in accordance with the Central Goods and Services Tax Act, 2017.

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9. Delivery

Deliveries are fulfilled within Pune, Maharashtra, through our courier partner Borzo.Indicative delivery time is twenty-four to forty-eight hours from order acceptance, subject to courier availability, serviceability, weather, and other operational factors.You are responsible for providing a complete and accurate delivery address, including pincode, and an active mobile number that we and our courier partner can reach.Risk in the product passes to you when the product is handed over at the delivery address to you, to any adult at that address, or to any person you have authorised to receive deliveries on your behalf.If a delivery fails due to an incorrect address, repeated unavailability, or refusal to accept the order at the door, we reserve the right to either attempt redelivery at an additional cost to you, or cancel the order. In the case of cancellation in these circumstances, shipping charges are not refundable.

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10. Cancellation, Returns and Refunds

Cancellation, returns, and refunds are governed by our Returns and Refund Policy, which is incorporated into these Terms by reference. In summary:You may cancel an order at no cost any time before it is dispatched.We accept returns or issue refunds only where the product is damaged in transit, the seal is missing or tampered with, the wrong product has been delivered, the product is past or near its best-before date at delivery, or there is a clear manufacturing defect.We are unable to accept returns where the pouch has been opened, where you have changed your mind, or where the request is raised more than forty-eight hours after delivery. This reflects the requirements of the Food Safety and Standards Act, 2006.Please read the Returns and Refund Policy in full before placing an order.

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11. Intellectual Property

All content on the website, including without limitation the brand name "Saffron" and "Saffron Masala Chai", logos, text, photographs, illustrations, visual design, page layouts, product copy, and the blend formulation, is the property of Saffron Food Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable laws.The word mark "Saffron Masala Chai" is filed for registration under Class 30. Pending or registered status of the mark does not affect our common law rights in the mark.Nothing on the website grants you any licence to use any of our intellectual property, except for the limited, personal, non-transferable right to view the content for the purpose of placing an order. No reproduction, distribution, public display, modification, or commercial use of any content is permitted without our prior written consent.

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12. User Content

If you share photographs, reviews, testimonials, or other content with us through WhatsApp, email, or by tagging us on social media, you grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, and display that content in connection with our marketing and brand communication. You warrant that you own the content or have the right to share it, and that its use by us will not infringe any third party's rights.You may withdraw this licence in respect of any specific item of content by writing to our Grievance Officer (Section 19), and we will remove the content from our active channels within a reasonable period.

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13. Acceptable Use

You agree not to:Use the website or our WhatsApp channel for any unlawful, fraudulent, or harmful purpose.Impersonate any person, misrepresent your identity, or attempt to obtain a refund or replacement through false claims.Harass, threaten, abuse, or send unsolicited commercial content to our personnel or our WhatsApp number.Reverse engineer, decompile, scrape, mirror, or otherwise interfere with the operation of the website.Resell, redistribute, or commercially exploit the product without our prior written authorisation.We reserve the right to refuse service, block your WhatsApp number, and cancel pending orders if we determine that you have breached this Section.

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14. Disclaimers

The product is sold as a food product. We make no medical, therapeutic, immunity, weight-loss, or other health-related claims, and you must not interpret any of our communication as such. If you have a medical condition, please consult a qualified medical professional before consumption.You are solely responsible for checking the ingredient list and for confirming the product's suitability for your dietary preferences, allergies, and restrictions before consumption.The website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, secure against every form of attack, or compatible with every device and browser.To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as expressly set out in these Terms.

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15. Limitation of Liability

To the maximum extent permitted by applicable law:Our total aggregate liability to you, arising out of or in connection with the website, the WhatsApp channel, an order, or these Terms, whether in contract, tort (including negligence), statute, or otherwise, is limited to the amount actually paid by you for the specific order giving rise to the claim.We will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of goodwill, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by gross negligence, fraud, or wilful misconduct, or any rights you have as a consumer under the Consumer Protection Act, 2019.

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16. Indemnification

You agree to indemnify, defend, and hold harmless Saffron Food Company, its proprietor, employees, agents, and contractors from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the product, your violation of any law, or your infringement of any third party's rights.

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17. Force Majeure

We will not be liable for any delay in, or failure of, performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic or epidemic, government action, civil disturbance, strike, embargo, courier disruption, internet or telecommunication outage, or supply chain failure. During such an event, our obligations under the affected order will be suspended for the duration of the event, and we will use reasonable efforts to mitigate the impact.

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18. Termination and Suspension of Service

We may, at our sole discretion and without prior notice, refuse service to any person, cancel any order, block any WhatsApp number, or take down the website temporarily or permanently. Where we cancel an order for which payment has already been received and the reason for cancellation is not your breach of these Terms, we will refund the amount paid in full.

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19. Grievance Officer

If you have any concern, complaint, or grievance relating to your use of the website, the WhatsApp channel, an order, the product, or these Terms, please contact our Grievance Officer:Name: Faizahmad Mubarak MullaniDesignation: Grievance Officer, Saffron Food CompanyEmail: [teasaffronservices@gmail.com]Postal address: [Pune, Maharashtra, India]Response time: within thirty days of receipt of the complaint.

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20. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, you agree first to raise the matter with our Grievance Officer in writing. We will work in good faith to resolve the matter within thirty days. Where the dispute remains unresolved, you retain the right to approach the consumer redressal mechanism under the Consumer Protection Act, 2019, or any other forum of competent jurisdiction permitted under applicable law.

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21. Governing Law and Jurisdiction

These Terms are governed by, and shall be construed in accordance with, the laws of India. Subject to your rights under the Consumer Protection Act, 2019, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra.

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22. Changes to these Terms

We may update these Terms from time to time to reflect changes in law, technology, or business practice. The current version will always be available on the website with an updated effective date. Material changes will be notified by posting a prominent notice on the website. Your continued use of the website or the WhatsApp channel after the update takes effect constitutes acceptance of the revised Terms.

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23. Severability and Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not constitute a waiver of that right or provision.

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24. Entire Agreement

These Terms, together with the Privacy Policy and the Returns and Refund Policy, constitute the entire agreement between you and us in respect of your use of the website, the WhatsApp ordering channel, and any order placed with us. They supersede all prior or contemporaneous communications, whether oral or written, on the same subject matter.

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25. Contact

For any non-grievance query, please write to us at [teasaffronservices@gmail.com], or message us on the WhatsApp Business number listed in the website footer.